Placeholder Return Policy | Kutame

Return Policy

Here at Kutame, we want you to be happy with your purchase!

We always understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds and exchanges on our products.

Qualifying refunds will be issued back to the original payment source.

There are no fees for refunds or exchanges, such as restocking fees. Shipping charges; however, are non-refundable as outlined below.

What We Require

Returns are only accepted up to 30 days after purchase, while exchanges can be returned up to 45 days after purchase.

All we ask is that both returned and exchanged items must be returned in excellent condition with original packaging. Kigurumis require original packaging, which includes the following: Plastic wrap, packaging sleeve, packaging cardboard, and tags.

Please note: Kutame can refuse any returned products that do not meet these standards.

Shipping costs are non-refundable and you are responsible for return shipping costs. There are only two (2) exceptions:

  1. We made a mistake with your order
  2. There is a defect in the product.

If this is the case, please reach out to us at

Sale Merchandise

15 days after purchase: you can exchange your item, or we’ll issue you a store credit. Sorry, no refunds to original form of payment for sale or discounted items. 

Order Cancellation

Did you accidentally hit order too soon? Feel free to contact us at

Can’t locate your package?

Sometimes delivery can be tricky and things go wrong. If you cannot locate your package, please make sure to reach out to us.

PLEASE NOTE: Packages with an incorrect address will always be returned to us. We are not responsible for any reshipping costs.

Got any other questions about our return policy? Reach out to us at

Thanks for shopping with us!

Kigurumi Sizing
Our Kigurumi will fit most people...

Kigurumi are made to be loose fitting and will fit adults who are at least five feet tall. However, if you're taller than 6", the wrist and ankle cuffs might not make it all the way to your wrists and ankles. Extra Tall Kigurumi are designed to fit people over 6".

Remember - Kigurumi are usually baggy at the chest and waist. If you're concerned with fitting into one of our Kigurumi, the limiting factor is usually your shoulder width.

Kigurumi Measurements
(Extra Tall sizing not available on all styles)
Adult Onesie Sizing
(in inches)
Regular Size
(Fits 5' and Taller)
Extra Tall Size
(Fits 6' and Taller)
Sleeve Length 23" 24"
Shoulder Width 22" 23"
Waist Circumference 57" 60"
Bust 50" 52"
Height (shoulder to ankle) 54"-59" 58"-63"

Adult Onesie Sizing
(in centimeters)
Regular Size
(Fits 152cm and Taller)
Extra Tall Size
(Fits 182cm and Taller)
Sleeve Length 59cm 62cm
Shoulder Width 57cm 60cm
Waist Circumference 145cm 154cm
Bust 128cm 134cm
Height (shoulder to ankle) 137-150cm 147-160cm
Measurements in Centimeters
Adult Kigurumi Sizing
Regular One Size
Extra Tall Size
Sleeve Length 59 62
Shoulder Width 57 60
Waist Circumference 145 154
Bust 128 134
Height 132 143